How Your Holiday Payments Are Protected at ItsSo Travel
Because peace of mind should be part of every booking
When you book a holiday, there’s always a moment where you hand over your payment and think:
“That’s a lot of money… I hope it’s safe until I travel.”
At ItsSo Travel, we want you to know exactly how your payments are handled — because your trust means everything to us. And we believe that clear, open answers are the best way to build that trust.
The Truth About How We Handle Your Holiday Payments
Unlike some businesses where payments go straight into their company bank account, we operate under a Trust Account model.
Here’s what that means in plain English:
- We never hold your holiday money in our own bank account.
- Your payment goes directly into a separate, independent trust account that is ring-fenced for your booking only.
- The money stays there until you actually go on holiday.
- Only then is it released to the tour operator, cruise line, or holiday company providing your trip.
Why This Matters for You
This system gives you
100% financial protection.
Even in the highly unlikely event that ItsSo Travel were to close, your funds would still be sitting safely in that trust account — untouched by us — ready to either send you on your holiday as planned or be refunded.
In other words:
- No risk of your payment being “lost”
- No worrying about whether the business is still operating
- No chasing refunds through complicated legal processes
Your money is safe, secure, and protected by law until you travel.
How It Works Step-by-Step
- You pay for your holiday — either in full or in instalments.
- The payment goes straight into the trust account (not our bank account).
- It stays there until the date of your departure.
- When you travel, the funds are released to the tour operator or holiday provider.
It’s simple. It’s transparent. And it means your holiday funds are never at risk.
Why We Choose to Work This Way
We believe that trust is earned, not assumed. In a world where customers hear horror stories about holiday companies collapsing, we want to take away that fear entirely.
Our trust account model is just one way we put your security first — alongside our ATOL and ABTA protections, and our personal promise to always do what’s best for you.
Your Next Holiday: Safe from the Start
When you book with ItsSo Travel, you’re not just buying a holiday. You’re buying the confidence that:
- Your money is 100% protected
- Your booking is secure
- You’re dealing with a travel agency that puts integrity first
That’s how we believe every holiday booking should be handled.
So if you’ve ever wondered “Is my money safe when I book through you?” — now you know the answer.
It’s a yes. Always.
