Great question! Booking online can seem easy, but it doesn’t always give you the full picture (or the best deal). With us, you get expert advice, personalised recommendations, and full support before, during and after your trip. Plus, we often have access to exclusive deals you won’t find online – and we’ll handle all the tricky bits for you.

Most of our services are completely free! If there is ever a small fee (for example, for a low cost flight only booking), we’ll always be upfront about it. No hidden costs, ever. We make our money from a commission paid to us by the tour operator that we book your holiday with. Our service to you is completely free of charge

Absolutely. We’re part of The Global Travel Group, which means our holidays come with full financial protection. Whether it’s ATOL or ABTA, your money – and your holiday – is safe with us.

Yes! We can book flights, accommodation, or full packages – whatever suits your needs. From a quick city break to a round-the-world adventure, we’ve got you covered.

Life happens – we get it! We’ll guide you through the cancellation or change process and liaise with tour operators or airlines on your behalf. We’re on your side every step of the way.

Yes, we can! We’ll let you know what paperwork you need and help sort visas, travel insurance, and other essentials so you can travel with peace of mind.

We do! Many holidays can be secured with a low deposit and paid in instalments. Just ask – we’ll find a plan that works for you.

Everything! From all-inclusive beach breaks, luxury cruises and tailor-made adventures, to honeymoons, family getaways and ski trips – we do it all.

You can browse online anytime via our online brochure rack or contact us by phone or email. But if you fancy a chat and a proper cuppa, pop into one of our shops in Torquay – we love seeing friendly faces!

If things go off-plan while you’re away, you won’t be stuck dealing with it alone. We’re just a phone call away to help with rebooking, advice, or anything else you need. That’s the ItsSo Travel peace of mind guarantee!

Our services are ideal for anyone who values professional advice, travel knowledge, and personalised service. Whether you’re a couple planning your honeymoon, a family after a stress-free getaway, or a solo traveller craving adventure – we’re here to help. If you appreciate having an expert do the legwork, tailor the options to you, and provide support every step of the way, you’ll love working with us.

If you’re purely looking for the absolute cheapest possible deal online and prefer to book everything yourself without guidance, then we might not be the right fit. We focus on value, not just price, and take pride in offering honest advice, proper planning, and great support — not just a search engine result. If you want a holiday that’s right, not just cheap, we’re your people.

We believe in supporting the travel industry and we’re proud to be part of a community of great agents. While we think ItsSo Travel offers something uniquely personal and flexible, we also respect other professional agencies out there. For example, Trailfinders in Exeter is a solid choice for certain types of trips. But if you’re looking for a local, independent, family-run agency right here in Torbay, that offers the widest choice and a friendly face, we’d love the chance to show you what we do best.